Privacy Policy

By accessing or using our website [www.truenorthlearning.co.uk] (“Website”) and our services, you agree to be bound by these Terms and Conditions. We encourage you to read True North Learning’s terms and conditions, prior to the use of our services.

1. About Us

True North Learning (“we”, “our”, “us”) is a UK-based training provider offering professional learning and certification courses.
Email: info@truenorthlearning.co.uk

2. Use of Our Website and Services

• You must be at least 18 years old to use our services.
• You agree to use our Website and services only for lawful purposes and in accordance with these Terms.
• We may suspend or restrict access to our Website at any time for maintenance, updates, or security reasons.

3. Course Registration and Payments

• All course bookings are subject to availability.
• Payment must be received in full (unless otherwise agreed) before access to training is granted.
• Prices are listed in GBP (£) exclusive of VAT and may be subject to applicable VAT or taxes.
• We reserve the right to change prices, course content, or schedules, but will notify registered learners of significant changes.

4. Cancellations, Refunds, and Transfers

• Learner Cancellations: Cancellations made 10 days or more before the course start date may be eligible for a full or partial refund. After this period, refunds are at our discretion.
• Provider Cancellations: If we cancel or reschedule a course, you will be offered an alternative date or a full refund.
• Transfers: Learners may request to transfer to a different course or date, subject to availability and our transfer policy.

5. Certification and Accreditation

• Some courses lead to external certifications issued by accredited bodies (e.g., PECB, APMG, AXELOS).
• Certification is subject to meeting the accreditation body’s requirements, including attendance, assessments, and exams.
• We are not responsible for decisions made by third-party certification bodies.

6. Intellectual Property

• All course materials, Website content, and resources are the property of True North Learning or our licensors.
• Materials are provided for personal learning use only and may not be copied, distributed, resold, or used for commercial purposes without our written consent.

7. Data Protection and Privacy

Your personal data will be processed in line with our Privacy Policy [link], which complies with UK GDPR, EU GDPR, and other applicable data protection regulations.

8. Third-Party Links

Our Website may contain links to third-party websites or resources. We are not responsible for the content, accuracy, or availability of these external sites.

9. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with the updated date. Continued use of our Website and services after changes indicates acceptance of the new Terms.

10. Contact Us

For questions about these Terms and Conditions, please contact us at:

Email: info@truenorthlearning.co.uk